rp777's Privacy Policy

1 Definitions and Scope of Application

In this privacy policy, "rp777", "we", "our", or "platform" refers to rp777's online betting service and its associated website. "You" or "user" refers to any person who accesses our platform, creates an account, or uses our services.

This policy applies to:

• All pages and sections of the rp777 website;
• Any mobile application or other digital channel through which rp777 services are operated;
• Any communication made through our customer service channels.

Age requirement: rp777's services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors.

2 What Information We Collect

2.1 — Identity Information

We collect the following information at the time of account registration:

• Full name and date of birth;
• Email address;
• Mobile number;
• National ID or passport number (for identity verification);
• Address (city, district, postal code).

2.2 — Financial Information

To process transactions we collect:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay);
• Bank account number and branch details (for bank transfers);
• Deposit and withdrawal history.

We do not store your full payment card number or CVV code.

2.3 — Usage Information

Certain information is collected automatically while you use the platform:

• IP address and device identifier;
• Browser type, version, and operating system;
• Pages visited, session duration, and click data;
• Betting history and gameplay data;
• Login time and logout time.

3 How Information Is Collected

rp777 collects information in the following ways:

3.1 — Direct Collection

You provide information directly when you voluntarily fill in a registration form, contact customer service, or submit a deposit or withdrawal request.

3.2 — Automatic Collection

Your browsing and gameplay data is automatically logged through our servers and via cookies and similar technologies. This is essential for ensuring the security and performance of the platform.

3.3 — Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes verify limited information with trusted identity-verification agencies. Only the information that is necessary is shared in such cases.

4 Purpose of Using Information

We use the information we collect only for the purposes listed below:

• Account management: To create accounts, secure logins, and verify your identity;
• Processing financial transactions: To complete deposits and withdrawals and to prevent fraud;
• Improving service quality: To personalise your experience and improve the platform;
• Customer service: To respond to your complaints and queries;
• Responsible gaming: To help protect you by detecting unusual activity;
• Legal compliance: To comply with applicable regulations and prevent suspicious activity;
• Marketing communications: To inform you of relevant promotions and offers based on your consent.

rp777 never sells your information to third-party marketers.

5 Data Storage and Security

5.1 — Technical Security

rp777 uses industry-standard security measures to keep your personal information secure:

• SSL/TLS encryption: All data between the website and servers is transferred through encrypted channels;
• Encrypted database: Stored information is kept secure through encryption;
• Firewall and anti-fraud system: Active monitoring to prevent unauthorised access and fraudulent activity;
• Two-factor authentication: An additional layer of security for your account.

5.2 — Data Retention Period

We retain necessary information for as long as your account is active. After an account is closed, certain information may be retained for a specified period for the purposes of legal obligations, dispute resolution, and fraud prevention. Once the need to retain data has ended, it is securely deleted or anonymised.

5.3 — Staff Access

Only authorised staff members whose work requires access to the information may access personal data. All staff operate under confidentiality agreements.

6 Sharing Information with Third Parties

rp777 may share certain information with third parties in the following limited circumstances:

6.1 — Payment Processors

Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is not used beyond the transaction.

6.2 — Game Software Providers

Limited information may be shared with our game software partners, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, to operate games, which is necessary to ensure fair gameplay.

6.3 — Legal Requirements

Information may be provided to authorities due to a court order, a lawful investigation, or applicable legal obligations. In such cases we provide only the minimum information required by law.

6.4 — Business Transfer

In the event of a business merger or transfer, user information may be transferred as part of the assets. However, the new operator will also be bound to comply with the terms of this privacy policy.

Important: We never sell or rent your information to advertisers or unrelated third parties.

7 Cookies and Tracking Technologies

rp777 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 — Essential Cookies

These are essential for the basic operation of the platform — such as maintaining login sessions, security verification, and remembering language preferences. Disabling these cookies will prevent the service from functioning properly.

7.2 — Analytical Cookies

We want to understand how users use the platform in order to improve service quality. These cookies collect page views, clicks, and navigation patterns.

7.3 — Managing Cookies

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some services to not function properly.

8 Your Rights and Choices

As a user of the rp777 platform, you have the following rights over your own information:

• Access: You have the right to know what information we hold about you.
• Rectification: If there is any error in your information, you can request that it be corrected.
• Erasure: In certain circumstances you can request that your information be deleted, except for information that must be retained to meet legal obligations.
• Objection: You can object to your information being used for marketing communications.
• Portability: You can request a copy of your information in a machine-readable format.
• Withdrawal of Consent: You can withdraw any consent you have previously given at any time.

To exercise these rights, contact us at [email protected]. We will verify your request and respond within a reasonable time.

9 Privacy of Minors

rp777's services are for persons aged 21 and above only. We do not knowingly collect any personal information from persons under the age of 21.

We have age verification in place during the registration process. If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please let us know at [email protected].

10 Policy Changes and Updates

rp777 reserves the right to change or update this privacy policy as needed. If there are significant changes to the policy, we will notify you in the following ways:

• By noting the updated date on this page of the website;
• By sending a notification to your registered email (for important changes).

If you continue to use the platform after the changes take effect, you are considered to have consented to the new policy. It is therefore in your interest to review this page regularly.

11 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Direct chat available 24/7 through the website
• Language: Support is provided in Bengali and English

We are always committed to protecting your privacy. Do not hesitate to contact us directly regarding any data protection matter.